What is a care profile?

A care profile provides information about the person requiring care. Because we often have people make bookings for someone other than themselves, the name of the account holder, or the careseeker, can be different from the person requiring care.

For example:

Valerie is looking for care for her father, Ivan. Valerie makes an account on Alto under her name with all of her own information. Once registered, she creates a Care Profile for her father Ivan. In the Care Profile, she provides information about Ivan: his age, his location, and a description of his care needs. When she submits a booking request, she attaches Ivan’s Care Profile.

Some careseekers may have multiple care profiles. This can be useful for parents with multiple children or those with aging parents and young children who both need care. Each booking request will come with a care profile to indicate who the booking is for.

While care profiles are meant to contain the essential information, they can’t contain everything. If you have any questions, message the careseeker to find out more information.

Some parts of the care profile will be hidden until the caregiver accepts the booking request. This is to protect the privacy and safety of the careseeker and their loved ones.