FAQs

Step 1: Sign up. It’s free and only takes a few minutes.

Step 2: Filter by service category, availability, credentials, and hourly rate to find the perfect match.

Step 3: Submit a booking request. Once it has been accepted, you can start messaging your caregiver to ask questions or provide additional information.

Step 1: Sign up. It’s free and only takes a few minutes.

Step 2: Fill out your profile with your personal information, photo ID, a Criminal Record Check with vulnerable sector, your CPR & First Aid, and relevant credentials. If everything looks good, we’ll approve you within 24 hours.

Step 3: Accept work and get paid!

It is completely free to sign up. Caregivers set their own wages and careseekers are able to filter by price range to find the right fit for them.

Before any caregiver can be booked through our platform, they have to undergo our vetting process. The minimum requirements are a recent Criminal Record Check with Vulnerable Sector, government issued photo identification, and CPR & First Aid certification. To receive a Home Support Worker badge, a caregiver will have had to provide documentation of their post-secondary education in home support (ie, Personal Support, Continuing Care, Disability Support, Home Care)

Care Profiles are filled out by careseekers to tell the caregiver what kind of care is needed and who the care is for. Bookings cannot be made without a care profile.

Yes. You can book a caregiver for one time only or make multiple bookings with them to have the same caregiver come regularly.

Use the filters to find someone in your price range and then browse caregivers profiles to find someone who suits you and your needs. Each caregiver fills out a bio so you can get to know them. If you think you’ve found the right match, submit a booking request. From there, you will be able to ask any questions you have.

Contact us and we will work with you to make things right. We can be reached at help@findhomecare.ca.

All payment occurs through our platform with the help of Stripe, a secure third party payment processor. Careseekers will pay via credit card and caregivers will receive payment via direct deposit.

In certain circumstances home care services may be tax deductible. Check with your tax advisor or Revenue Canada to determine if you qualify.

Yes, you can. For more information on direct funding please contact your home care coordinator. If you need assistance, contact help@findalto.com

All bookings must be a minimum of one hour in length. However, caregivers may use their discretion when accepting bookings and some may prefer longer bookings.