How does availability work?
One of the best parts about Alto is that you can change your schedule at any time.
When you set your schedule on Alto, you’re letting your clients know when clients will be able to send you booking requests based on your availability.
To do so, log in to your account and visit the Availability tab. From there you can set your availability.
Select a day you are available. Then, select the hours you are available that day. You can always change this later, so it’s best to open it up as much as you can and adjust as needed. If your availability isn’t open, and you forget to change it, you won’t be able to get any bookings.
In this example, I’m available from 12pm - 7pm and 9pm - 11pm on Sundays. The black recetangles are the hours I am available for work. Each rectangle represents one hour of work. So if I select 12pm, it means I’m available from 12-1pm.
2. Repeat the process with every day of the week.
3. Set your Time Off. If there is one Monday you can’t work, or you have an appointment on a day you are available, you can use Time Off to remove specific dates & times from your availability.
In the previous example, I set my availability from 12pm-7pm and 9pm-11pm on Sundays. I’m actually unavailable from 9pm to 11pm on Sunday, October 9th so I went into my Time Off and selected those hours. I hit Save Changes and a red dot appears above to show that I have time off that day. Now, no one will be able to book me from 9pm-11pm on Sunday, October 9th but they will still be able to book me from 9pm-11pm every other Sunday.
4. Update it. It’s incredibly important to keep your availability up to date. You won’t be punished for changing it, but it can make a negative impression on the client if they send you a booking request and you reject it because you failed to update your availability. You could also miss out on opportunities to work if you forget to mark yourself as available.
Note: If you update your availability and your new availability conflicts with a booking, you will have to reject or cancel the booking before you can update your schedule. Review our cancellation policy here.
If you run into any problems or have any questions, don’t be afraid to reach out. We’re here to help.
